REFLECTIONS FROM PRACTICE

The Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for IFC and MIGA, members of the World Bank Group. CAO is mandated to address complaints from people about the environmental and social impacts of IFC and MIGA projects and to improve outcomes on the ground.

CAO's Dispute Resolution function provides a nonjudicial, non-adversarial, impartial forum through which communities and companies (the "parties") can seek mutually satisfactory solutions to complaint-related disputes.

CAO's Reflections from Practice series provides guidance for CAO Dispute Resolution staff, mediators, and consultants, and informs parties to CAO dispute resolution processes about the foundational principles guiding this work. Browse the Reflections publications below and learn more about CAO at www.cao-ombudsman.org.

GETTING STARTED WITH DISPUTE RESOLUTION

Once parties in dispute agree to a collaborative process to address their concerns, CAO works with them to lay the foundations for an effective dialogue process. "Getting Started with Dispute Resolution" provides an overview of the principles that guide this early phase of a CAO Dispute Resolution process, challenges that may arise, and strategies and tools that CAO employs during this early convening phase.

REPRESENTATION

Establishing who will participate and who will have decision-making power is a key step in a dispute resolution process. This topic is covered in "Representation" from CAO's new Reflections from Practice series. The publication provides guidance on how to achieve clarity and consensus on representation, challenges that may arise, and strategies that CAO employs to assist the parties in their selection of representatives for a dispute resolution process.

REFLECTIONS FROM PRACTICE

The Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for IFC and MIGA, members of the World Bank Group. CAO is mandated to address complaints from people about the environmental and social impacts of IFC and MIGA projects and to improve outcomes on the ground.

CAO's Dispute Resolution function provides a nonjudicial, non-adversarial, impartial forum through which communities and companies (the "parties") can seek mutually satisfactory solutions to complaint-related disputes.

CAO's Reflections from Practice series provides guidance for CAO Dispute Resolution staff, mediators, and consultants, and informs parties to CAO dispute resolution processes about the foundational principles guiding this work. Browse the Reflections publications below and learn more about CAO at www.cao-ombudsman.org.

GETTING STARTED WITH DISPUTE RESOLUTION

Once parties in dispute agree to a collaborative process to address their concerns, CAO works with them to lay the foundations for an effective dialogue process. "Getting Started with Dispute Resolution" provides an overview of the principles that guide this early phase of a CAO Dispute Resolution process, challenges that may arise, and strategies and tools that CAO employs during this early convening phase.

REPRESENTATION

Establishing who will participate and who will have decision-making power is a key step in a dispute resolution process. This topic is covered in "Representation" from CAO's new Reflections from Practice series. The publication provides guidance on how to achieve clarity and consensus on representation, challenges that may arise, and strategies that CAO employs to assist the parties in their selection of representatives for a dispute resolution process.